At shan789, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how we keep it safe — in plain, straightforward English.
Six core commitments that define how shan789 handles the personal information of every Filipino player on our platform.
Under the Philippine Data Privacy Act of 2012, you have specific rights over your personal data. shan789 is committed to honouring every one of them.
You may request a copy of all personal data shan789 holds about you at any time. We will provide this within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Update your details via your account settings or contact our support team.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately upon receipt of a valid objection.
You may request your personal data in a structured, machine-readable format so you can transfer it to another service provider where technically feasible.
In certain circumstances you may request that shan789 restrict the processing of your personal data while a dispute or verification request is being resolved.
A transparent breakdown of every category of personal data shan789 collects, the legal basis for processing it, and how long we retain it.
| Data Category | Examples | Purpose | Retention |
|---|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration, age verification (21+), KYC compliance | Duration of account + 5 years |
| Contact Data | Email address, mobile number, residential address in the Philippines | Account communications, support, transaction notifications | Duration of account + 5 years |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history in PHP | Processing deposits and withdrawals, fraud prevention, AML compliance | 7 years (legal requirement) |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, service optimisation | 13 months |
| Usage Data | Games played, bet amounts, session duration, bonus usage | Responsible gaming monitoring, personalisation, platform improvement | Duration of account + 2 years |
| Communications Data | Support chat transcripts, email correspondence | Dispute resolution, quality assurance, legal compliance | 3 years |
This Privacy Policy is issued by shan789 ("shan789," "we," "us," or "our"), the operator of the online gaming platform accessible at shan789.one (the "Platform"). shan789 is the data controller responsible for the personal data of players who register and use the Platform.
This Policy applies to all personal data collected through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and your general use of shan789.one. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
When you register a shan789 account or interact with our Platform, you provide us with personal data including your full legal name, date of birth, residential address in the Philippines, email address, mobile number, and government-issued identification details for age and identity verification purposes.
To process deposits and withdrawals in Philippine Peso (PHP), we collect payment account details including GCash numbers, PayMaya accounts, and bank account information for BPI, BDO, Metrobank, and UnionBank. We do not store full card numbers or CVV codes. Payment data is processed through PCI-DSS compliant payment processors.
When you access the Platform, we automatically collect technical data including your IP address, device identifiers, browser type and version, operating system, referring URLs, pages visited, and session timestamps. This data is collected through cookies and similar tracking technologies as described in Section 6.
We may receive personal data about you from third-party identity verification providers, fraud prevention services, and payment processors where necessary to verify your identity, process transactions, or comply with our legal obligations.
shan789 uses your personal data for the following purposes:
shan789 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):
shan789 does not sell your personal data. We share your data only in the following limited circumstances:
All third-party service providers who process personal data on our behalf are bound by data processing agreements that require them to maintain appropriate security standards and process data only on our documented instructions.
shan789 uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. The categories of cookies we use are:
You can control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
shan789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While shan789 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your shan789 login credentials.
shan789 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are set out in the data table above. Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised.
Financial transaction records are retained for a minimum of seven (7) years in accordance with Philippine AML regulations. Account closure does not immediately trigger deletion of all data where legal retention obligations apply.
To exercise any of your data rights described in this Policy, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Please include your full name, registered email address, and a description of your request. We will verify your identity before processing any data request and will respond within thirty (30) days.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
The shan789 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will immediately close the account, void any transactions, and delete the associated personal data. If you believe a minor has registered on shan789, please contact us immediately at [email protected].
Some of shan789's service providers, including game software providers and technical infrastructure partners, may be located outside the Philippines. Where personal data is transferred internationally, shan789 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to Philippine law requirements.
shan789 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by shan789, please contact our Data Protection Officer:
We aim to acknowledge all privacy-related enquiries within two (2) business days and resolve them within thirty (30) days.